All quoted amounts and transactions are in Australian Dollars and are subject to GST.
Options for PayPal payment using a Paypal account or a credit card are available on the website. Your credit card number is at no time downloaded to our website or stored by us. Details are available for Electronic Transfer as follows:
Name: Kinbrook Custom Domes
BSB: 654 000
Kinbrook does not accept Amex or Diners Club.
Designs can be created on the website. Please ensure you review your designs before finalizing your purchase. Design files can also be sent by e-mail in the following file formats. – pdf, .cdr, .png, .jpg Proofs will be supplied on request.
All product remains in the ownership of Kinbrook until fully paid for.
Designs created for you by Kinbrook, upon full payment the customer has the perpetual rights to use the design created by Kinbrook. Designs provided by the customer, remain the ownership of the customer.
Delivery is by Australia Post standard mail, registered mail with a tracking number, or Australia Post Express Sachets according to your order. Dispatch is usually within 8 working days from finalization of artwork. Kinbrook is not responsible for delays in postal deliveries. The incorrect delivery address supplied by the customer will incur an invoice of $30 from Kinbrook for handling and the additional postage costs.
Loss & Damage
Kinbrook should be notified by email of orders lost or damaged in transit in a timely manner. Damaged goods can be returned, and will be replaced. See the returns policy. Lost mail should be followed up with Australia Post using your tracking number where that dispatch option was selected. Investigations with Australia Post need to be initiated by the receiver of the item.
The magnetic backings used on our badges are not suitable for use on people with any form of heart or electronic implant. The magnetic field may interfere with these devices. The magnetic backing used on the back of the badges may be a choking hazard and should be kept away from young children.
Kinbrook will replace any badges damaged during normal usage within 3 months of purchase. Normal usage does not include being washed in the washing machine or other appliances.
Any situation requiring repair or replacement of product should be relayed to us by email within 14 days of occurrence. All replacements or repairs will be effected within a reasonable time frame. (Usually within 7 working days). See returns policy below.
Your contact details will be retained by us for delivery purposes.You may be contacted by mail, telephone or e-mail regarding your order, or with information regarding our services and products. If you do not wish to continue receiving information from us there are opt-out details on all our e-mails and you can let us know by e-mail. Your details will never be sold or passed on for any purposes unless we are legally compelled.
When using our on line payment system your PayPal or credit card details are entered on a secure PayPal site and are not retained by Kinbrook Custom Domes. All reasonable measures are taken to keep your details safe and private.
Right to decline work
Kinbrook Custom Domes is a company based on Christian principles. We reserve the right to decline work based on its content.
Returns, Refunds & Shipping Policy
Kinbrook wants customers to be completely satisfied and happy with our product and the service they have received from us.
We recommend you immediately on receipt inspect any goods purchased to ensure you are completely satisfied, including that the goods are of acceptable quality, and are sufficiently close to the design created and approved by you, the customer.
Please notify us in writing of your intention to return items within 10 days of receipt.
We will happily provide a replacement or refund if the product:
- Is unsafe (magnet fixing not to be used with pacemaker).
- Is significantly different from the proof or downloaded design. Please make use of the preview button to ensure you have seen your completed design (domed resin does slightly change colours).
- Has an unacceptable defect in the finish.
PLEASE NOTE – You will not be refunded if you are unhappy with the appearance of your design.
Should items be damaged in transit, please contact us as soon as possible. Please return those goods in the condition and packaging received for replacement or a refund.
Please retain a receipt or remittance advice for proof of purchase when seeking a replacement or refund.
If you request a refund, the purchase price will be refunded to you using the original payment method once we have received the returned goods back and confirmed that it meets conditions above. You are responsible for any costs associated with returning the product to us including any currency conversion costs.
Shipping costs can only be refunded on faulty products. Shipping will not be refunded if there are other items listed on the invoice when a faulty product is returned.
If you wish to return a product, please contact us during the hours of 8:30am to 4:30pm AEST Monday to Friday (excluding public holidays) on either phone or email as below:
Phone: 0491 008 359
Please provide the following information so we can assist you as quickly as possible:
Dates your order was placed and received
Your Sales Order Reference Number
Brief description of the problem you are experiencing
Below are our shipping costs including GST:
Standard Postage With Tracking – $8.80
Registered Mail – $12.90
A5 Express – $12.90
A4 Express – $19.00
A1 Express – $21.00
A3 Express – $29.33
A2 Express – $38.40
This website (Site) is operated by Kinbrook Custom Domes (trading as Kinbrook Custom Domes (ABN 95 109 194 639)) (we, our or us). It is available at: https://www.kinbrook.com.au/ and may be available through other addresses or channels.
For any questions and notices, please contact us at:
Kinbrook Custom Domes
3242 Beaudesert Road, Birnam QLD 4285
Last update: July 2023
Exclusion of competitors: You are prohibited from using our Site, including the Content, in any way that competes with our business.
Information: The Content is not comprehensive and is for general information purposes only. It does not take into account your specific needs, objectives or circumstances, and it is not advice. While we use reasonable attempts to ensure the accuracy and completeness of the Content, we make no representation or warranty in relation to it, to the maximum extent permitted by law.
Licence to use our Site: We grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to use our Site in accordance with these Website Terms. All other uses are prohibited without our prior written consent.
Prohibited conduct: You must not do or attempt to do anything: that is unlawful; prohibited by any laws applicable to our Site; which we would consider inappropriate; or which might bring us or our Site into disrepute, including (without limitation):
(a) anything that would constitute a breach of an individual’s privacy (including uploading private or personal information without an individual’s consent) or any other legal rights;
(b) using our Site to defame, harass, threaten, menace or offend any person;
(c) interfering with any user using our Site;
(d) tampering with or modifying our Site, knowingly transmitting viruses or other disabling features, or damaging or interfering with our Site, including (without limitation) using trojan horses, viruses or piracy or programming routines that may damage or interfere with our Site;
(e) using our Site to send unsolicited email messages; or
(f) facilitating or assisting a third party to do any of the above acts.
User Content: You may be permitted to post, upload, publish, submit or transmit relevant information and content (User Content) on our Site. By making available any User Content on or through our Site, you grant to us a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free licence to use the User Content, with the right to use, view, copy, adapt, modify, distribute, license, sell, transfer, communicate, publicly display, publicly perform, transmit, stream, broadcast, access, or otherwise exploit such User Content on, through or by means of our Site.
You agree that you are solely responsible for all User Content that you make available on or through our Site. You represent and warrant that:
(a) you are either the sole and exclusive owner of all User Content or you have all rights, licences, consents and releases that are necessary to grant to us the rights in such User Content (as contemplated by these Website Terms); and
(a) neither the User Content nor the posting, uploading, publication, submission or transmission of the User Content or our use of the User Content on, through or by means of our Site will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
We do not endorse or approve, and are not responsible for, any User Content. We may, at any time (at our sole discretion), remove any User Content.
Intellectual Property rights: Unless otherwise indicated, we own or licence all rights, title and interest (including intellectual property rights) in our Site and all of the Content. Your use of our Site and your use of and access to any Content does not grant or transfer to you any rights, title or interest in relation to our Site or the Content. You must not:
(b) copy or use, in whole or in part, any Content;
(c) reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any Content to any third party; or
(d) breach any intellectual property rights connected with our Site or the Content, including (without limitation) altering or modifying any of the Content, causing any of the Content to be framed or embedded in another website or platform, or creating derivative works from the Content.
Third party sites: Our Site may contain links to websites operated by third parties. Unless expressly stated otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. You should make your own investigations with respect to the suitability of those websites.
Warranties and disclaimers: To the maximum extent permitted by law, we make no representations or warranties about our Site or the Content, including (without limitation) that:
(a) they are complete, accurate, reliable, up-to-date and suitable for any particular purpose;
(b) access will be uninterrupted, error-free or free from viruses; or
(c) our Site will be secure.
You read, use and act on our Site and the Content at your own risk.
Limitation of liability: To the maximum extent permitted by law, we are not responsible for any loss, damage or expense, howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent (Liability) suffered by you or any third party, arising from or in connection with your use of our Site and/or the Content and/or any inaccessibility of, interruption to or outage of our Site and/or any loss or corruption of data and/or the fact that the Content is incorrect, incomplete or out-of-date.
Indemnity: To the maximum extent permitted by law, you must indemnify us, and hold us harmless, against any Liability suffered or incurred by us arising from or in connection with your use of our Site or any breach of these Website Terms or any applicable laws by you. This indemnity is a continuing obligation, independent from the other obligations under these Website Terms, and continues after these Website Terms end. It is not necessary for us to suffer or incur any Liability before enforcing a right of indemnity under these Website Terms.
Discontinuance: We may, at any time and without notice to you, discontinue our Site, in whole or in part. We may also exclude any person from using our Site, at any time and at our sole discretion. We are not responsible for any Liability you may suffer arising from or in connection with any such discontinuance or exclusion.
Termination: These Terms are effective until terminated by us, which we may do at any time and without notice to you. In the event of termination, all restrictions imposed on you by these Website Terms and limitations of liability set out in these Website Terms will survive.
Disputes: In the event of any dispute arising from, or in connection with, these Website Terms (Dispute), the party claiming there is a Dispute must give written notice to the other party setting out the details of the Dispute and proposing a resolution. Within 7 days after receiving the notice, the parties must, by their senior executives or senior managers (who have the authority to reach a resolution on behalf of the party), meet at least once to attempt to resolve the Dispute or agree on the method of resolving the Dispute by other means, in good faith. All aspects of every such conference, except the fact of the occurrence of the conference, will be privileged. If the parties do not resolve the Dispute, or (if the Dispute is not resolved) agree on an alternate method to resolve the Dispute, within 21 days after receipt of the notice, the Dispute may be referred by either party (by notice in writing to the other party) to litigation.
Severance: If a provision of these Website Terms is held to be void, invalid, illegal or unenforceable, that provision must be read down as narrowly as necessary to allow it to be valid or enforceable. If it is not possible to read down a provision (in whole or in part), that provision (or that part of that provision) is severed from these Website Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Website Terms.
Jurisdiction: Your use of our Site and these Website Terms are governed by the laws of Queensland. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in Queensland and any courts entitled to hear appeals from those courts and waive any right to object to proceedings being brought in those courts.
Our Site may be accessed throughout Australia and overseas. We make no representation that our Site complies with the laws (including intellectual property laws) of any country outside Australia. If you access our Site from outside Australia, you do so at your own risk and are responsible for complying with the laws of the jurisdiction where you access our Site.
Variations: We may, at any time and at our discretion, vary these Website Terms by publishing the varied terms on our Site. We recommend you check our Site regularly to ensure you are aware of our current terms. Materials and information on this Site (Content) are subject to change without notice. We do not undertake to keep our Site up-to-date and we are not liable if any Content is inaccurate or out-of-date.
If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of this Site or products and services offered on or through it.
Collection of personal information
Personal information: The type of information we collect from you or from third parties, may include:
- contact details including email address, mailing or street address and telephone number;
- marital status and anniversary;
- age or date of birth;
- credit card information;
- demographic information such as postcode;
- preferences and opinions;
- information you provide to us through customer surveys;
- details of products and services we have provided to you or that you have enquired about, and our response;
- your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and browsing behaviour;
- additional personal information that you provide to us directly or indirectly through your use of our Site, associated applications, associated social media platforms or accounts from which you permit us to collect information; and
- any other information requested by us and/or provided by you.
Your use of our Site: As with most online businesses, we may log information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider.
Your opinion and feedback: We may contact you to voluntarily respond to questionnaires, surveys or market research to seek your opinion and feedback. Providing this information is optional to you.
Collection and use of personal information
We collect and use the information for purposes including:
- to enable you to access and use our Site and any associated applications and associated social media platforms;
- to contact and communicate with you;
- for internal record keeping;
- for analytics, market research and business development including to operate and improve our Site and any associated applications and associated social media platforms;
- to run competitions or offer additional benefits to you; and
- for advertising and marketing, including to send you promotional information about our products and services and information and about third parties that we consider may be of interest to you.
You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided in the marketing materials.
Disclosure of personal information to third parties
We may disclose personal information to:
- credit reporting agencies and courts, tribunals and regulatory authorities where you fail to pay for goods or services provided to you;
- courts, tribunals, regulatory authorities and law enforcement officers as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
- third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia; and
- third parties to collect and process data such as Google Analytics or other relevant businesses. This may include parties that store data outside of Australia.
If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer our user databases, together with any personal information and non-personal information contained in those databases, to the extent permissible by law. This information may be disclosed to a potential purchaser. We would seek to only disclose information in good faith.
Your rights and controlling your personal information
Your provision of third party information: If you provide us with third party personal information then you warrant to us that you have the third party’s consent to provide this.
Access: You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth) (Privacy Act). An administrative fee may be payable for the provision of information. We may refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email. We rely in part upon customers advising us when their personal information changes. We will respond to any request within a reasonable time. We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date.
Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach, please contact us by email setting out details of the breach. We will promptly investigate your complaint and respond to you in writing setting out the outcome of our investigation, what steps we propose to take to remedy the breach and any other action we will take to deal with your complaint.
Unsubscribe: To unsubscribe from our e-mail database, or opt out of communications, please contact us using the details below.
Storage and Security
We are committed to ensuring that the information you provide is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Cookies & Web Beacons
We may use web beacons on this Site from time to time. Web beacons or clear.gifs are small pieces of code placed on a web page to monitor the visitors’ behaviour and collect data about the visitors viewing a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
The following is Google’s mandatory Google Analytics clause as at Jan 2017. Please change if the client uses another analytics provider: We may use Google Analytics to collect and process data. To find out how Google uses data when you use third party websites or applications, please see www.google.com/policies/privacy/partners/ or any other URL Google may use from time to time.
Links to other websites
For any questions or notice, please contact us at:
Kinbrook Custom Domes
3242 Beaudesert Road, Birnam QLD 4285
Last update: July 2023