Terms & Conditions

Billing Currency
All quoted amounts and transactions are in Australian Dollars and are subject to GST.

Payment methods
Options for PayPal payment using a Paypal account or a credit card are available on the website. Your credit card number is at no time downloaded to our website or stored by us. Details are available for Electronic Transfer as follows:

Account Details
Name: Kinbrook Pty Ltd
BSB: 014509
Account: 391550156

Kinbrook does not accept Amex or Diners Fee.

Designs
Designs can be created on the website. Please ensure you review your designs before finalizing your purchase. Design files can also be sent by e-mail in the following file formats. - pdf, .cdr, .png, .jpg Proofs will be supplied on request.

Ownership
All product remains in the ownership of Kinbrook until fully paid for.

Designs created for you by Kinbrook, upon full payment the customer has the perpetual rights to use the design created by Kinbrook. Designs provided by the customer, remain the ownership of the customer.

Deliveries
Delivery is by Australia Post standard mail, registered mail with a tracking number, or Australia Post Express Sachets according to your order. Dispatch is usually within 6 working days from finalization of artwork. Kinbrook is not responsible for delays in postal deliveries. The incorrect delivery address supplied by the customer will incur an invoice of $30 from Kinbrook for handling and the additional postage costs.

Loss & Damage
Kinbrook should be notified by email of orders lost or damaged in transit in a timely manner. Damaged goods can be returned, and will be replaced. See the returns policy. Lost mail should be followed up with Australia Post using your tracking number where that dispatch option was selected. Investigations with Australia Post need to be initiated by the receiver of the item.

Warning
The magnetic backings used on our badges are not suitable for use on people with any form of heart or electronic implant. The magnetic field may interfere with these devices. The magnetic backing used on the back of the badges may be a choking hazard and should be kept away from young children.

Warranty
Kinbrook will replace any badges damaged during normal usage within 3 months of purchase. Normal usage does not include being washed in the washing machine or other appliances.

Returns
Any situation requiring repair or replacement of product should be relayed to us by email within 14 days of occurrence. All replacements or repairs will be effected within a reasonable time frame. (Usually within 7 working days). See returns policy below.

Privacy
Your contact details will be retained by us for delivery purposes.You may be contacted by mail, telephone or e-mail regarding your order, or with information regarding our services and products. If you do not wish to continue receiving information from us there are opt-out details on all our e-mails and you can let us know by e-mail. Your details will never be sold or passed on for any purposes unless we are legally compelled.

When using our on line payment system your PayPal or credit card details are entered on a secure PayPal site and are not retained by Kinbrook. All reasonable measures are taken to keep your details safe and private.

Right to decline work
Kinbrook is a company based on Christian principles. We reserve the right to decline work based on its content.

Returns, Refunds & Shipping Policy

Kinbrooks wants customers to be completely satisfied and happy with our product and the service they have received from us.
We recommend you immediately on receipt inspect any goods purchased to ensure you are completely satisfied, including that the goods are of acceptable quality, and are sufficiently close to the design created and approved by you, the customer.
Please notify us in writing of your intention to return items within 10 days of receipt.

We will happily provide a replacement or refund if the product is:

Should items be damaged in transit, please contact us as soon as possible. Please return those goods in the condition and packaging received for replacement or a refund.
Please retain a receipt or remittance advice for proof of purchase when seeking a replacement or refund.
If you request a refund, the purchase price will be refunded to you using the original payment method once we have received the returned goods back and confirmed that it meets conditions above. You are responsible for any costs associated with returning the product to us including any currency conversion costs.

Shipping costs can only be refunded on faulty products. Shipping will not be refunded if there are other items listed on the invoice when a faulty product is returned.

Process

If you wish to return a product, please contact us during the hours of 8:30am to 4:30pm AEST Monday to Friday (excluding public holidays) on either phone or email as below:

Phone: 07 55 414 652
Email: support@kinbrook.com.au


Please provide the following information so we can assist you as quickly as possible:

Your name
Dates your order was placed and received
Your Sales Order Reference Number
Brief description of the problem you are experiencing

Shipping

Below are our shipping costs:
Standard Postage - $5
Standard Postage With Tracking - $10.50

Privacy Policy

This site is owned and operated by Kinbrook. Your privacy on the Internet is of the utmost importance to us. At Kinbrook, we want to make your experience online satisfying and safe.

Because we gather certain types of information about our users, we feel you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.

Information Kinbrook gathers and Tracks

Kinbrook gathers two types of information about users:

Information that users provide through optional, voluntary submissions. These are voluntary submissions to receive further information about our products or services. Under no circumstances does Kinbrook divulge any information about an individual user to a third party.

Information Kinbrook gathers through aggregated tracking information derived mainly by tallying page views throughout our sites. This information allows us to better tailor our content to readers' needs. Under no circumstances does Kinbrook divulge any information about an individual user to a third party.

Kinbrook Gathers User Information In The Following Processes:

We offer the following free services, which require some type of voluntary submission of personal information by users:

1. "Get a Quote" form submission

Our users can choose to enter their details to receive further information relating to getting pricing on our products or services. The information gathered from this form is used for identifying users needs and to provide contact information for further communication about our products and services as specifically requested.

2. "Contact Us" form submission

Our users can choose to request further information or ask questions directly from our online enquiry form. The information gathered from users will be used to make contact with these clients to provide answers to their questions and not for any other purpose.

Children

Consistent with the Federal Children's Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personally identifiable information from anyone under the age of 13 without requesting parental consent.

Usage tracking

Kinbrook tracks user traffic patterns throughout all of our sites. However, we do not correlate this information with data about individual users. Kinbrook does break down overall usage statistics according to a user's domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user's browser).

We use tracking information to determine which areas of our sites users like and don't like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you.

Cookies

We may place a text file called a "cookie" in the browser files of your computer. The cookie itself does not contain Personal Information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. But the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. Kinbrook uses cookies to track user traffic patterns (as described above).

You can refuse cookies by turning them off in your browser. If you've set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You do not need to have cookies turned on to use this site. However, you do need cookies to participate actively in message boards, forums, polling and surveys.

Use of information

Kinbrook uses any information voluntarily given by our users to enhance their experience in our network of sites, make contact via phone or email to provide information requested by users, provide interactive or personalised elements on the sites or to better prepare future content based on the interests of our users.

As stated above, we use information that users voluntarily provide in order to send out personalised quotes or make contact with users who have questions or need further advice or information. Kinbrook never shares personal information with any third parties, including advertisers, sponsors or partners.

Because we don't track the usage patterns of individual users, an advertiser or sponsor will never know that a specific user clicked their ad. We will not disclose any information about any individual user except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public.

Sharing of the information

Kinbrook uses the above-described information to tailor our content to suit your needs and provide information that has been requested by users. We will not share information about individual users with any third party, except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public.

Opt-out Policy

We give users options wherever necessary and practical. Such choices include:

Opting not to participate in certain interactive areas, which completely alleviates the need to gather any personally identifiable information from our users.

Contact vie email or phone to request the deletion of any correspondance or personal information.

Your Consent

By using this site, you consent to the collection and use of this information by Kinbrook. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.